M365 Learning by Pratiek Dave

People Skills  Client Communication The necessary end user communication required to effectively react to incidents, clarify issues and action tasks effectively. Effective communication with end users is crucial for resolving incidents, clarifying issues, and completing tasks efficiently. Here are some guidelines for communicating with end users: 1. Clear and concise communication: Ensure that your messages are clear, concise, and easy to understand. Use simple language and avoid technical jargon that the end user might not understand. 2. Active listening: Listen carefully to the end user's problem or concern. Ask questions to clarify the issue and repeat back to the end user what you have understood to ensure that you have captured the issue correctly. 3. Empathy: Show empathy and understanding towards the end user's frustration or concern. Acknowledge the issue and let the end user know that you are there to help. 4. Timely response: Respond to the end user's communicatio...

In today's world, technology plays an important role in our lives. From smartphones to laptops, we use technology every day. With the rise of digital transformation, the demand for IT professionals has increased significantly. If you are a student and looking to build a career in IT, now is the perfect time to start learning IT skills. In this blog, we will share some resources that can help you learn IT skills and prepare for IT interviews. LinkedIn Courses Collection LinkedIn Learning is a great platform to learn new skills, including IT skills. The platform offers a wide range of courses taught by industry experts. The LinkedIn Courses Collection includes courses on various IT topics, including web development, programming, cybersecurity, and data science. Whether you are a beginner or an experienced IT professional, you can find a course that fits your level. The courses are self-paced, so you can learn at your own pace. After completing a course, you will earn a certificate, w...

Step by Step instructions to create ACSC Windows 10 hardening settings in Intune using Graph API Microsoft have published Intune policies to comply with   Australian Cyber Security Centre's (ACSC) Windows 10 Hardening Guidance .    This policies are quite easy to import using graph explorer using official instruction provided at  https://github.com/microsoft/Intune-ACSC-Windows-Hardening-Guidelines.  However, this guide provides detailed steps by step instructions and screenshots to simply this process.  To import these settings in Intune follow these steps 1. Navigate to  Microsoft Graph Explorer . 2. Click on Sign in, login  using authorised privileges in respective tenant i.e. Global Administrator   3. You may get a prompt to accept the consent,   select  Consent on behalf of your organization then   click Accept. 4. Create a post request using Beta schema and type following query as shown in the screenshot, https://gr...

Microsoft have released new feature in Intune Service release 2204 (April 2022) that allows to create a settings Catalog policy using imported GPOs from Intune Group Policy Analytics, please note that this feature is in public preview so it can only get better from here ! you can learn more about functionality and official announcement here   link . In this blog, we will import the CIS Benchmark for Windows 10 21H2 Group Policies settings in Intune then covert to Settings Catalog. CIS Secure Suite membership is required to download automated build kits make it fast and easy to configure your systems in accordance with a CIS Benchmark. You can also download sample build Kit for free from here . About CIS As per the official Microsoft Document - CISbenchmarks are internationally recognized as security standards for defendingIT systems and data against cyberattacks. Used by thousands of businesses, theyoffer prescriptive guidance for establishing a secure baseline configuration....