Mastering the Art of IT: Essential Skills to Jumpstart Your IT Career
People Skills Client Communication The necessary end user communication required to effectively react to incidents, clarify issues and action tasks effectively. Effective communication with end users is crucial for resolving incidents, clarifying issues, and completing tasks efficiently. Here are some guidelines for communicating with end users: 1. Clear and concise communication: Ensure that your messages are clear, concise, and easy to understand. Use simple language and avoid technical jargon that the end user might not understand. 2. Active listening: Listen carefully to the end user's problem or concern. Ask questions to clarify the issue and repeat back to the end user what you have understood to ensure that you have captured the issue correctly. 3. Empathy: Show empathy and understanding towards the end user's frustration or concern. Acknowledge the issue and let the end user know that you are there to help. 4. Timely response: Respond to the end user's communicatio...