Showing posts from October, 2016

10 Steps to fix iPhone detection issues on Windows 10

Recently I upgraded iTunes to 12.5.1 on Surface Pro 3 with Windows 10 Pro build 14393. iTunes couldn't detect connected iPhone. Noticed Windows Device Manager is not showing Apple Mobile Device under 'Universal Serial Bus Controllers', However iPhone was listed under Portable Devices. 10 Steps to fix iPhone detection issues in Windows 10. 1.      Connect iPhone to PC and Open iTunes. 2.      Right Click on Start Menu, Select 'Device Manager ' or Search Device Manager in Cortana.  3.      Expand Portable Devices. 4.      Right Click on Device i.e. Apple iPhone in this case. 5.      Choose 'Update Drive Software'. 6.      Select 'Browse my computer for drive Software'. 7.      Go to C:\Program Files\Common Files\Apple\, Ensure 'Include Subfolders' option  is ticked. 8.      Click Next, Close to finish Installation of driver. Confirm Apple Mobile Device USB Driver are installed successfully

MobileIron Core and Sentry Upgrade experience

Recently i have attempted to upgrade MobileIron Core from 7.x and Sentry 7.x latest version. Here is my experience with the product and upgrade, i hope this will be useful to MI Admin. Prerequisites: 1. Ensure you have console access to MI Core and Sentry access. 2. Ensure you can connect using Putty to MI Servers. 3. Ensure you have admin credentials to the server. Attempt 1  We decided to upgrade using following plan with the rollback plan i.e Snapshots. Upgrade Core from to Upgrade Sentry from 7.0.1 to 7.5.1 Upgrade Core from to Upgrade Sentry from 7.5.1 to 8.0.1.  Upgrade Core from to Outcome : Failed ! MobileIron Core upgrade failed with schema mismatch error. It seems MI databases have multiple entries that needs to added,deleted, amended to resolve schema mismatch issues. MI Support informed this is issue across the board.  Learning 1 - Never attempt to upgrade without snapshot ! Learning 2 - Keep M